Vacancy Details

  • Vacancy Details

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  • Advert Title IT Service Desk Analyst
  • Advert Text

    About the Role

    12 Month Fixed Term Contract

    We are looking for a technically capable and customer focused IT service desk analyst to join our busy and close-knit IT team based in Bath. You will be instrumental in providing helpdesk support including setting up new staff and temporary staff on all systems to all users (circa 470)  across all Royds Withy Kings office locations in Bath, Swindon, Oxford, Marlborough and London.

    Responsibilities of the Role

    • User account creation for all IT systems

    • Carrying out new staff IT inductions, providing an overview of how systems work

    • Providing 1st/2nd line assistance when require on the IT Service Desk

    • Support new members of staff with any issues or queries arising in the first two weeks

    • Maintain the leavers procedures by ensuring all relevant systems are shutdown and access is removed etc.

    About You

    • Experience in an IT support position

    • Experience of delivering training

    • Working knowledge of Microsoft Word, Excel, Outlook and Windows 7

    • Experience of Big hand, Elite, Worldoxs and Visual Files is desirable

    • Windows server and Citrix experience would be an advantage     

    • Ability to confidently deliver IT training to new members of staff

    • Analytical & methodical approach to IT problem solving


    • Positive Attitude to Work- Approaches work with positivity and energy and thrives in a busy environment.

    • Effective Communicator- Clearly conveys information and ideas through the relevant media. Speaks in Plain English.

    • Self Aware- Recognises personal strengths and weaknesses and uses that knowledge to interact positively with others. Maintains a professional impression.

    • Team Player- Actively participates as a member of a team. Develops and maintains relationships with others.

    • Resilient- Functions effectively under pressure and handles difficult circumstances in a manner that is acceptable to others and Withy King.

    • Open to Change- Receptive to new ways of working with the ability to be flexible in approaching tasks and problems.

    About Us

    Royds Withy King is a full service UK Top 100 law firm with robust commercial, private client, specialist personal injury and clinical negligence practices.  We have the combined expertise of 470 staff across our offices in Bath, Oxford, London and Wiltshire.

    We are a passionate and growing firm that strives to be specialists in our field and put client relationships at the core of everything we do. We use our experience across the full range of commercial and private law sectors to put our clients ahead of the curve.

    And our strongest advocates are our people; it’s the way they relate to our clients and the way they do business. We are proud to have been ranked as a 'Sunday Times Top 100 Best Mid-Size Company to Work For' for the last four years.

    Why Join Us?

    Royds Withy King are proud to be an Employer of Choice. With key offices in Bath, Oxford, London and Swindon we are actively growing our practices. If you join Royds Withy King "For Your Career" we will help to develop personally and professionally through on the job training and an opportunity to learn more about your area.

    We offer a fantastic range of benefits including a competitive salary, 26.5 days holiday per year, a great pension scheme and a whole host of other staff benefits.

    If you are looking for an opportunity to work in a friendly and professional environment in a Law firm with prospects, then look no further!

    Please note that closing dates on vacancies are provided as a guideline. Royds Withy King reserves the right to close a vacancy earlier than the stated closing date.

  • Closing Date
  • Location Midland Bridge House , Bath
  • Pay Info Dependent On Experience
  • Reference 04/17
  • Job Type Support
  • Area of Practice IT
  • Job Specification

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